Customer Success Manager

Responsibilities

• Forge relationships with new customers and understand their objectives
• Develop a consultative strategy and plan for achieving customer objectives
• Leverage assessment tools to enhance the customer journey
• Manage the onboarding process including account configuration, training, and change management
• Coordinate with technical support for complex questions
• Monitor customer usage, adoption, and health metrics
• Perform periodic business reviews to confirm satisfaction and drive product adoption
• Drive cross-functional initiatives to improve customer experience and loyalty
• Coordinate with Renewal Specialists to assist with customer renewals
• Identify cross-sell and upsell opportunities for customer growth
• Meet and exceed bookings targets and quotas
• Maintain impeccable account administration in the CRM

Requirements

• Associate’s Degree or equivalent work experience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers
• Experience with Salesforce or other CRM preferred
• Familiarity with IT Security concepts and practices
• Strong verbal and written communication skills
• Excellent time management and organization skills
• Superior customer service skills
• Strong collaborative and teamwork skills
• Ability to work with minimal supervision
• Ability to build rapport via phone, email, and video conferencing

Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses

About the Company

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans.