Customer Success Manager

Responsibilities

• Establish yourself as a trusted advisor for approximately 40 customers
• Develop tailored success plans to drive platform adoption and goal achievement
• Identify and recommend additional products to increase customer revenue
• Proactively review customer performance and address open issues
• Work cross-functionally with Onboarding and Customer Growth teams
• Provide strategic guidance and tactical support to technical and non-technical users
• Contribute product feedback to enhance customer engagement
• Utilize AI to transform workflows and build smarter systems

Requirements

• 2+ years of customer success experience
• Experience managing multiple stakeholder relationships
• Proven ability to explain software goals to end users
• Background in marketing or marketing strategy advising
• Proficiency with Microsoft Office Suite, G-Suite, and Google Sheets
• Experience managing relationships through Salesforce or similar CRMs
• Ability to discuss account renewals, upgrades, and cancellations
• Experience with email marketing or E-Commerce platforms is a plus

About the Company

Klaviyo empowers creators to own their destiny by making first-party data accessible and actionable. We develop technology to nurture personalized experiences in ecommerce and beyond.