Customer Success Manager

Responsibilities

• Serve as a trusted advisor to government customers, developing tailored account strategies to navigate complex organizational dynamics.
• Own the end-to-end account lifecycle, including proactive renewal management and negotiating expansion opportunities.
• Drive product adoption by providing targeted training and translating technical updates into practical value for users.
• Monitor and report on key success metrics such as churn reduction, expansion revenue, and CSAT.
• Act as the voice of the customer internally, collaborating with Product, Sales, and Support teams to influence product direction.
• Manage stakeholder relationships and perform occasional travel (15-20% annually) for customer visits and conferences.

Requirements

• 4+ years of experience in Customer Success, ideally within a fast-growing SaaS startup.
• Proven track record of managing complex accounts, driving renewals, and identifying cross-sell opportunities.
• Strong stakeholder management skills with the ability to navigate multiple decision-makers.
• Proficiency with tools including Salesforce, HubSpot, and Google Suite.
• Exceptional written and verbal communication skills suitable for a remote environment.
• Ability to travel 15-20% annually for client meetings and industry events.

Benefits

• Competitive compensation and stock equity plan
• Comprehensive medical, dental, vision, and life insurance
• Company-sponsored pre-tax 401k retirement savings program
• Flexible work environment with a home office stipend
• Flexible PTO and parental leave

About the Company

Just Appraised is replacing outdated, manual local government workflows with modern, AI-powered SaaS software. Our platform leverages Natural Language Processing (NLP) to eliminate data entry errors and delays, directly impacting how communities fund essential services like schools and infrastructure.