Customer Success Manager

About the Company

Juicebox is on a mission to help teams win the talent war. We are one of the fastest-growing AI SaaS companies in the world, powering hiring for teams at Ramp, Notion, and leading AI labs, alongside over 5,000 customers.

Responsibilities

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal
• Lead customer success plans and ensure talent leaders realize value quickly
• Drive adoption of AI-native workflows and guide change management
• Own commercial conversations, including renewals and pricing negotiations
• Identify and close expansion opportunities across teams and stakeholders
• Build trusted, multi-threaded relationships with end users, champions, and TA Ops leaders
• Lead ROI discussions and QBRs to demonstrate impact
• Help define and improve the Customer Success playbook

Requirements

• 3+ years in Customer Success, Account Management, or Sales with revenue target ownership
• Experience managing a portfolio of 50–200 accounts
• Track record of exceeding commercial goals and driving customer growth
• Ability to manage multiple customer conversations and priorities simultaneously
• Builder mindset with comfort operating in ambiguity
• Executive presence for engaging senior stakeholders
• Experience in SaaS, consulting, HR tech, or talent tech