Customer Success Manager

About the Company

Juicebox is on a mission to help teams win the talent war. In the age of AI, human ingenuity is the ultimate scarce resource. Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.

Responsibilities

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first "aha" moment
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes
• Identify and close expansion opportunities across teams, stakeholders, and product offerings
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships
• Help define and improve the Customer Success playbook by identifying gaps and scaling best practices

Requirements

• 3+ years in Customer Success, Account Management, or Sales with ownership of a revenue target
• Experience managing a portfolio of 75-150 accounts
• Track record of exceeding commercial goals and driving customer growth
• Ability to manage multiple customer conversations and priorities simultaneously
• Builder mindset and comfort operating in ambiguity
• Executive presence and confidence engaging senior stakeholders
• Experience in SaaS, consulting, HR tech, or talent tech