Customer Success Manager

Responsibilities

• Act as the primary bridge between clients and technology, ensuring successful adoption and maximizing value from the Insider One platform
• Help clients understand their needs and match them with the most effective features and products
• Monitor and facilitate customer adoption of technology while providing full technical support in collaboration with engineers and product specialists
• Develop and maintain key account plans to identify opportunities for increasing client value
• Establish trusted advisor relationships to ensure overall customer satisfaction
• Proactively provide feedback to the team regarding market trends, unmet needs, and partnership opportunities
• Plan strategies to help customers meet objectives and drive resolution on escalated issues

Requirements

• Previous experience in customer-facing roles such as customer success, account management, or strategic consulting
• Strong oral and written communication skills with excellent listening abilities
• Fluency in both English and French
• Superior project and time management skills with a keen eye for detail
• Ability to work flexibly in a fast-paced startup environment
• A self-motivated approach with a passion for testing and improving outreach effectiveness

Benefits

• Opportunity to join a diverse, global team representing over 50 nationalities
• Access to internal training covering AI fundamentals, coding, and personal development
• Subscriptions to learning platforms including LinkedIn Learning, MasterClass, and Blinkist
• Eligibility for the Employee Stock Ownership Plan (ESOP)
• Rewarding referral bonuses and opportunities for community volunteering
• Year-round team-building activities and global retreats

About the Company

Insider One is the #1 platform for marketing and customer engagement teams, uniting data, personalization, and journey orchestration across channels like WhatsApp, SMS, Email, and Web. As a woman-founded, women-led B2B SaaS unicorn, we are backed by top-tier investors like Sequoia Capital and General Atlantic, serving over 2,000 customers ranging from high-growth startups to Fortune 500 companies.