Customer Success Manager

Responsibilities

• Serve as the primary point of contact and trusted partner for assigned healthcare customer accounts
• Develop and maintain strong relationships with customer stakeholders across both business and technical functions
• Monitor customer health and engagement to identify risks and opportunities for improved experience
• Support customers throughout their entire lifecycle, from initial onboarding through ongoing utilization
• Collaborate cross-functionally with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives
• Lead regular customer meetings, business reviews, and strategic discussions to align solutions with evolving needs
• Coordinate resolution efforts for customer concerns, operational issues, and escalations

Requirements

• 3-5 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role
• Experience working with healthcare data, such as claims, EHR, clinical, provider, or payer datasets
• Demonstrated ability to manage complex customer relationships and coordinate cross-functional initiatives
• Strong communication, organizational, and problem-solving skills
• Ability to manage multiple priorities effectively in a fast-paced environment

Preferred Qualifications

• Experience supporting enterprise-level customers
• Familiarity with healthcare data delivery workflows and data operations processes
• Experience working with technical teams and translating complex technical topics for non-technical customers
• Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools like Power BI or Tableau

Benefits

• Competitive salary and performance-based incentives
• Comprehensive health and life insurance
• Company-paid disability coverage
• 401k retirement planning
• 18+ days of paid time off

About the Company

Inovalon is a mission-driven technology company dedicated to empowering the healthcare ecosystem through data-driven solutions. Founded in 1998, we focus on improving both healthcare outcomes and economics by helping our customers maximize the value of their most important data assets.