Customer Success Manager

Responsibilities

• Serve as the primary point of contact and trusted partner for assigned healthcare customer accounts.
• Develop and maintain strong relationships with customer stakeholders across both business and technical functions.
• Monitor customer health and engagement to identify risks and opportunities for improving the customer experience.
• Support customers throughout their entire lifecycle, from initial onboarding through ongoing utilization.
• Collaborate cross-functionally with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.
• Lead regular customer meetings, business reviews, and strategic discussions to align solutions with evolving customer needs.
• Coordinate resolution efforts for customer concerns, operational issues, and escalations.

Requirements

• 3-5 years of experience in Customer Success, Account Management, Client Services, or a related customer-facing role.
• Proven experience working with healthcare data, such as claims, EHR, clinical, provider, or payer datasets.
• Demonstrated ability to manage complex customer relationships and coordinate cross-functional initiatives.
• Strong communication, organizational, and problem-solving skills.
• Ability to manage multiple priorities effectively in a fast-paced environment.

Preferred Qualifications

• Experience supporting enterprise-level customers.
• Familiarity with healthcare data delivery workflows and data operations processes.
• Experience working with technical teams and the ability to translate complex technical topics for customers.
• Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools like Power BI or Tableau.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health and life insurance.
• Company-paid disability coverage.
• 401k retirement planning.
• 18+ days of paid time off.

About the Company

Inovalon is dedicated to empowering the transformation of the healthcare ecosystem through technology and data. We focus on providing data-driven solutions that help our customers improve both clinical outcomes and economic performance.