Customer Success Manager

Responsibilities

• Drive customer engagement with Informa TechTarget products focusing on adoption, expansion, and renewal
• Onboard and enable customers on product functionalities and capabilities
• Investigate customer workflows and technology stacks
• Uncover ideal KPIs, metrics of success, and areas of opportunity
• Consult customers on appropriate use cases of data and products to achieve KPIs
• Drive usage and identify recommendations for integration strategies
• Build narratives and presentations to showcase client success and optimization areas
• Coordinate with internal teams to resolve issues and provide strategic guidance
• Present and communicate with end users, marketing management, and executives
• Escalate client challenges and concerns

Requirements

• Bachelor's degree
• 2-4 years of customer-facing experience in customer success or support
• Experience in software or Sales/Marketing environments
• Experience onboarding clients to SaaS products preferred
• Knowledge of B2B digital marketing, ad tech, and marketing automation
• Knowledge of lead generation, demand generation, and content marketing
• Strong sales orientation and communication skills
• Ability to multitask several product and client engagements

Benefits

• Open PTO policy and 10 national holidays
• 401k match and ESPP offering
• Health, vision, and dental insurance
• Career development via LinkedIn Learning and mentoring
• Volunteer days with charity match funding
• Wellbeing support including mental health first aiders

About the Company

Informa TechTarget informs, influences, and connects the world's technology buyers and sellers to accelerate growth from R&D to ROI.