Customer Success Manager

Responsibilities

• Engage with customers through email, phone calls, and meetings
• Onboard customers to LIONS Intelligence products and own the client lifecycle
• Identify and nurture upsell and cross-selling opportunities
• Drive engagement with the product portfolio and promote upcoming events
• Meet and exceed KPI targets for customer meeting activity
• Manage projects regarding team collaboration and engagement strategies
• Record key customer insights and usage data in Salesforce
• Deliver tailored workshops to ensure product integration into client business processes

Requirements

• Prior experience in a customer-facing role (Customer Success, Client Services, or Account Management)
• Interest in the advertising, marketing, and creativity industry
• Strong organizational and multi-tasking skills
• Proactive attitude with a passion for problem-solving and storytelling
• Ability to work under pressure and meet deadlines

Benefits

• Flexible work arrangements and remote balance
• 25 days annual leave plus birthday leave
• Company funded private medical cover
• Career development via bespoke training and LinkedIn Learning
• ShareMatch scheme for Informa shareholders
• Wellbeing support including mental health first aiders and health apps

About the Company

Informa Festivals brings together influential creative, technology, and business festivals like Cannes Lions and Black Hat, combining prestigious brands with cutting-edge marketing intelligence platforms.