Customer Success Manager

About the Company

impact.com is the world’s leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey. Its award-winning products unify every type of partner into one integrated platform.

Responsibilities

• Run platform training and consult on contracts, finance, ad tracking, and reporting
• Coordinate strategic initiatives and customer communications including messaging regarding outages and marketing efforts
• Document all client communications in SFDC
• Manage escalations by distilling client feedback and creating JIRA tickets and project trackers
• Follow established processes for project tracking utilizing JIRA and SFDC
• Coordinate all renewal and expansion opportunities

Requirements

• 2-4 years of customer service experience, preferably B2B
• Bachelor's Degree in Business, Marketing, or a related field
• Solid understanding of the digital marketing ecosystem
• Strong critical thinking and problem-solving skills
• Excellent time management and conflict resolution skills
• Detail-oriented with ability to prioritize tasks

Benefits

• Responsible PTO policy for work-life balance
• Mental health support including up to 12 covered therapy sessions per year
• Monthly gym reimbursement
• Restricted Stock Units (RSUs) with a 3-year vesting schedule
• Free Coursera subscription and PXA courses
• Generous parental leave: 26 weeks for primary caregivers and 13 weeks for secondary caregivers