Customer Success Manager II, SMB

Responsibilities

• Manage a portfolio of SMB dealership accounts through regular engagement and business reviews.
• Build strong relationships with key stakeholders, including Parts Managers and General Managers.
• Analyze account performance to provide data-driven recommendations for sales and conversion improvements.
• Identify customer risks and proactively execute retention and recovery plans.
• Partner with Consulting, Marketing, Support, and Product teams to resolve issues and improve outcomes.
• Maintain accurate documentation of customer interactions and action plans in Salesforce.
• Utilize AI tools to enhance productivity, including generating meeting summaries and account insights.

Requirements

• 3+ years of experience in Customer Success, Account Management, or a related customer-facing role.
• Proven experience managing a portfolio of customer accounts.
• Strong analytical skills with the ability to translate data into actionable business recommendations.
• Proficiency with CRM platforms such as Salesforce.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple priorities in a remote environment.
• Bachelor's degree in a relevant field preferred.

Preferred Qualifications

• Experience within the automotive dealership industry.
• Background in eCommerce, digital marketing, or SaaS customer success.
• Proficiency with Google Analytics, Looker, Excel, or other reporting platforms.
• Familiarity with AI productivity tools and workflow automation.

About the Company

RevolutionParts is a leader in the automotive eCommerce space, providing streamlined solutions that empower automotive brands to maximize online sales. We are a team of "Revolutionaries" dedicated to technology, top-notch customer service, and a deep understanding of the automotive market.