Customer Success Manager

Responsibilities

• Partner with US insurance customers to understand goals across pricing, underwriting and portfolio management
• Own customer health across a portfolio, tracking adoption, risks, and actions
• Support renewal and expansion planning by identifying commercial signals
• Lead customer engagements including QBRs, value reviews, and workshops
• Build strong relationships with stakeholders from day-to-day users to senior sponsors
• Collaborate with Sales, Product, Delivery, and Business Value Consulting teams
• Capture and share customer feedback to improve product and delivery
• Contribute to repeatable CS processes like success planning and health reporting

Requirements

• Experience building trusted relationships with senior customer stakeholders
• Proven track record supporting renewals, risk management, or expansion conversations
• Experience leading QBRs, value reviews, or success planning sessions
• Ability to work cross-functionally with Sales, Product, and Implementation teams
• Proficiency using data and customer health metrics to prioritize actions
• Ability to operate effectively in fast-moving or ambiguous environments

Benefits

• $6,000 training and conference budget
• Full medical, dental, and vision package
• Mental health support via Spring Health and Rula
• Access to One Medical
• Flexible vacation policy
• Retirement plan (401K) and pet discount plans
• Top-spec equipment and fun office space in New York

About the Company

At hyperexponential (hx), we’re building the AI-powered platform that enables the world’s most critical decisions in a $7 trillion industry: which risks to take, and how to price them. Backed by a16z, Highland Europe, and Battery Ventures, we are trusted by nearly 50 of the world’s largest insurers.