Customer Success Manager

Responsibilities

• Analyze customer usage data to identify trends, areas for improvement, and opportunities for increased engagement.
• Proactively identify and mitigate customer risks by monitoring adoption metrics and sentiment analysis.
• Enable customers to realize the full value of the Highspot platform and articulate that value across their organization.
• Multi-thread with stakeholders across Enablement, Sales, Marketing, Operations, Finance, and IT to accomplish goals.
• Collaborate with Account Management partners on account strategy, execution, and identifying expansion opportunities.
• Deliver essential customer-facing milestones, including Mutual Value Plans, Solution Health Reviews, and Strategic Business Reviews.
• Coordinate internally across engineering, marketing, product, and support teams to ensure technical maturity.

Requirements

• 4 to 7 years of experience in consulting, services, customer success, or account management.
• Minimum of 3 years of direct experience in Customer Success Management.
• Strong communication and presentation skills, with the ability to summarize complex problems for executive audiences.
• Proven ability to consult with customers at all levels of seniority to understand business goals.
• Strong background in project management and organizing complex customer engagements across multiple stakeholder groups.
• Ability to thrive in ambiguous situations and create structure and process for large enterprise customers.

About the Company

Highspot is a global leader in the sales enablement category, leveraging cutting-edge AI and GenAI technologies within a robust SaaS platform. We empower sales teams through intelligent content management, training, contextual guidance, and actionable analytics. Headquartered in Seattle, Highspot is revolutionizing how millions of individuals work worldwide.