Customer Success Manager

About the Company

Granola is building the leading AI-powered notepad for people in back-to-back meetings, helping teams turn messy call notes into structured insight to reduce administrative overhead.

Responsibilities

• Own and grow a book of business across business, enterprise, and high-potential accounts from onboarding through renewal and expansion
• Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment
• Act as a deep product expert and trusted advisor to help customers design workflows and change management around AI note-taking
• Take technical ownership of AI integrations and setup as the product evolves
• Contribute to the CS playbook, including processes, metrics, and account segmentation
• Collaborate with Sales, Product, and Leadership to integrate customer insights into the roadmap

Requirements

• 4+ years in Customer Success (ideally 5+)
• 2+ years managing a consistent book of business through the full post-sales lifecycle
• Experience in PLG or high-velocity SaaS environments
• Proficiency with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni)
• Based in the US and able to work from the San Francisco office 5 days a week
• No visa sponsorship available

Preferred Qualifications

• Hands-on experience with AI tooling or integrations
• Experience at an early-stage company helping to shape the CS function