Customer Success Manager

Responsibilities

• Provide accurate and timely technical advice and assistance regarding payment products and services.
• Respond to client inquiries, assess technical needs, and suggest appropriate solutions or alternative products.
• Conduct research to resolve moderately complex client issues using established issue resolution methodologies.
• Build and maintain strong client relationships through effective communication and deep product knowledge.
• Analyze client-initiated changes and maintenance requests, providing consultation on best practices.
• Translate technical client issues and project requests into functional requirements for internal teams and stakeholders.
• Participate in technical calls with account management, vendors, and clients to track and resolve outstanding issues.

Requirements

• Bachelor's Degree or equivalent combination of training and experience.
• Minimum of 2 years of relevant professional experience.
• Proven experience in client consulting to meet specific business needs.
• Strong technical aptitude with the ability to communicate complex changes in simple business terms.
• Excellent written and oral communication skills.
• Ability to use judgment and problem-solving skills to resolve issues of moderate scope.

Preferred Qualifications

• Minimum of 4 years of relevant professional experience.
• Previous experience working within the credit card or payments industry.

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for everyone. We have built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies, from ambitious startups to global enterprises. Our team of 27,000 experts helps over 3 million companies and 1,300 financial institutions grow with confidence through best-in-class payment technology.