Customer Success Manager

Responsibilities

• Proactively engage and retain at-risk customers through phone, email, and relationship management
• Conduct investigations into customer support history and perform needs analyses
• Manage high-volume pricing reviews and negotiate sustainable pricing plans and contract extensions
• Address customer escalations and respond to NPS feedback to resolve concerns
• Educate new accounts on the complexities of integrated processing
• Collaborate with Client Care and Pricing Analysis teams to address customer requests
• Act as a central point of contact for high-profile customers and internal departments

Requirements

• 1+ years of Customer Service experience
• Strong organization and analytical abilities
• Detail-oriented with the ability to learn new technologies
• Strong leadership and interpersonal communication skills
• Self-starter capable of meeting KPIs and service level agreement standards
• Ability to present periodically to peers and leadership

Preferred Qualifications

• Bachelor’s Degree
• 1+ years of experience in the Credit Card Industry
• 1+ years of experience in account management or sales
• Proficiency in GSuite, Excel, Microsoft Office, and Salesforce

Benefits

• Comprehensive medical, dental, and vision care
• Paid time off and EAP programs
• Retirement and investment options
• Recognition programs and charitable gift matching
• Eligibility for a quarterly bonus of up to $2,000 based on KPI achievement

About the Company

Global Payments is a Fortune 500 company that empowers simple, fast, and secure payments for millions of companies worldwide. Our worldwide team helps over 3 million companies and 1,300 financial institutions grow with confidence through best-in-class payment technology and software solutions.