Customer Success Manager

Responsibilities

• Develop trusted advisor relationships with customers to align with their business goals and strategy
• Influence the customer lifecycle by mapping journeys, standardizing touchpoints, and advocating for customer needs internally
• Maintain customer usage, adoption, and consumption data to create health scores
• Partner with Sales, Channel Partners, and Renewals teams to identify expansion opportunities and ensure alignment
• Increase subscription revenue retention, renewal rates, and reduce churn
• Collaborate cross-functionally with Product Management, Engineering, and Technical Support to deliver an exceptional experience
• Capture and convey customer feedback to drive continuous product and service improvement

Requirements

• Bachelor's degree or equivalent professional experience
• 5+ years of experience in customer success, ideally within a recurring revenue business model
• Working knowledge of cybersecurity, cloud, and networking markets
• Professional proficiency in both English and Portuguese for business and technical conversations
• Must reside in the Sao Paulo, Brazil area

About the Company

Gigamon protects the hybrid networks and data of the world's largest and most complex organizations. We provide a deep observability pipeline that delivers network-derived intelligence to cloud, security, and observability tools, helping customers eliminate security blind spots and optimize network traffic.