Customer Success Manager

Responsibilities

• Foster client relationships and manage a portfolio of clients to enhance retention and satisfaction.
• Oversee daily customer service operations across email, phone, and online platforms.
• Develop and present comprehensive reports and findings for executive-level meetings and quarterly business reviews.
• Handle escalated customer concerns and resolve complex challenges with professionalism.
• Train and supervise customer service representatives to foster a high-performing team.
• Collaborate with sales, logistics, and warehouse teams to ensure smooth order fulfillment and drive sales conversations.
• Utilize customer service software including Microsoft Dynamics, Great Plains, and Asana.

Requirements

• Associate’s degree in business or a relevant discipline.
• Minimum of 2 years of Customer Service Management experience.
• Minimum of 2 years of Sales Operations experience.
• Working knowledge of Microsoft Dynamics.
• Strong communication, listening, and problem-solving skills.
• Self-motivated with the ability to work independently with minimal supervision.
• Knowledge of the LED signage or LED architectural lighting industry is a plus.

Benefits

• Competitive compensation (Salary: $75k - $90k based on experience).
• Comprehensive medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) employer contribution.
• Paid time off and holidays.
• Opportunities for global advancement within a dynamic work environment.

About the Company

GENLED Brands is a worldwide leader in LED lighting solutions. With a global footprint including factories and distribution centers across multiple continents, we provide architectural and signage lighting solutions to 66 countries. Our brands, AgiLight and Acolyte, are industry pioneers dedicated to advancing technology and sustainability through high-performance, reliable, and safe LED systems.