Customer Success Manager

About the Company

Forus is building an AI-powered network that connects doctors, pharmacies, payers, and biopharma to accelerate new science to patients. Our platform automates the complexity between a doctor prescribing a medicine and a patient starting treatment, including insurance coverage, financial assistance, and supply chain navigation.

Responsibilities

• Own a portfolio of provider organizations, serving as their primary strategic partner and driving long-term adoption, growth, and advocacy
• Lead providers through workflow change, including stakeholder mapping and securing executive buy-in
• Build trusted relationships with provider teams from frontline staff to leadership
• Analyze account health, adoption patterns, and provider behavior to identify risks and opportunities
• Lead business reviews and strategic planning conversations to connect provider goals to measurable outcomes
• Serve as the provider’s voice internally, partnering with Product, Operations, and Engineering
• Define and refine the Provider Success playbook, including onboarding plans and health metrics

Requirements

• 2-10 years of experience in customer success, implementation, account management, or client service
• Experience owning customers post-sale, including onboarding, activation, expansion, and retention
• Consultative approach to customer relationships and organizational workflows
• Ability to build processes and playbooks in ambiguous environments
• Strong written and verbal communication skills
• Proven track record of moving quickly and delivering on goals

Benefits

• Competitive compensation with meaningful equity
• Fully covered medical, vision, and dental insurance
• Memberships for One Medical, Talkspace, Teladoc, and Kindbody
• Unlimited paid time off (PTO) and 16 weeks of parental leave
• 401K plan, FSA option, commuter benefits, and DashPass
• Daily lunch and dinner at the office