Customer Success Manager

About the Company

Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions. We focus on data exposure management to keep information safe through a unified data security platform.

Responsibilities

• Own the customer relationship and act as the voice of the customer with GTM, Product, and Engineering
• Help with customer onboarding and training to drive adoption
• Understand customer requirements, challenges, and expected business outcomes
• Create and execute customer roadmaps to drive consumption and usage
• Develop and execute strategic account plans to increase product adoption
• Conduct periodic Business Reviews to ensure strategic alignment
• Act as the main escalation point for business and technical issues
• Proactively monitor and track usage and product consumption gaps
• Maintain expertise in Fortanix, customer use cases, and industry trends in crypto and HSMs

Requirements

• Bachelor’s degree in business, engineering, or equivalent work experience
• 3-5+ years of experience in Account Management, Customer Success, or Technical Support Engineering
• Ability to learn new technologies and communicate technical details clearly
• Experience fostering relationships with both technical and non-technical personas
• Familiarity with HSM and crypto technology
• Ability to work APJ shift hours

Preferred Qualifications

• Experience working in a global organization with international customers
• Comfort communicating in challenging customer situations
• Proven record of delivering customer outcomes
• Experience shaping relationships with new stakeholders or customer detractors