Customer Success Manager

About the Company

Flint is an agentic platform that allows brands to ship high-performing landing pages and ad campaigns in minutes without engineering support. Backed by Accel, SBVP, and Neo, Flint empowers marketers to automate manual production and focus on strategy and creative direction.

Responsibilities

• Act as a strategic advisor to marketing leaders, mapping Flint's capabilities to their specific business goals.
• Own the end-to-end customer relationship, including onboarding, health monitoring, churn prevention, and expansion.
• Build systems for customer health assessment by analyzing feature adoption and marketing performance.
• Proactively reach out to new sign-ups to offer hands-on guidance via Zoom and technical support.
• Drive product expansion by encouraging customers to explore new features.
• Develop case studies by interviewing successful customers and collaborating with marketing to publish impact stories.
• Collaborate weekly with the engineering team to relay customer feedback and product friction points.

Requirements

• 4+ years of customer-facing experience, ideally in a marketing agency setting.
• AI fluency.
• Strong written communication skills for Slack, Pylon, and case study development.
• Ability to understand and troubleshoot product issues to route them to engineering.
• Must be located in San Francisco or willing to relocate to work from the office.
• High motivation to learn the marketing stack (CMS, SEO, landing pages, lifecycle email).

Preferred Qualifications

• Deep understanding of digital marketing from previous agency or hands-on experience.
• Comfort working in an ambiguous, early-stage startup environment without a set playbook.
• Experience building and managing digital marketing assets and websites.