Customer Success Manager

About the Company

FleetWorks is fixing the fragmented freight booking process by building voice agents that transform the industry into a modern, intelligent marketplace. We are a small, high-agency team working out of our office in SOMA.

Responsibilities

• Manage the full customer lifecycle from pilot kickoff through implementation, adoption, and renewal
• Program manage high-stakes pilots and implementations to ensure customers realize immediate value
• Work closely with Engineering to scope and deliver on individual customer integration requirements
• Build the CS foundation (0-to-1) by creating documentation and establishing operating procedures
• Drive ongoing customer education regarding voice agents and platform features

Requirements

• Professional experience in B2B customer success, account management, sales engineering, or implementation
• Experience working in an entrepreneurial environment
• A builder mindset with interest in 0-to-1 projects and process definition
• Technical aptitude for complex requirements gathering and configuration
• Ability to collaborate effectively with engineering teams