Customer Success Manager

About the Company

Flai is an AI communications platform for auto dealerships. Dealers use Flai to capture every customer, eliminate friction, and automate communication outside the store so their teams can focus on closing deals and delivering exceptional in-person experiences. Flai is backed by First Round Capital, Toyota Ventures, Y Combinator, SV Angel, Liquid 2 Ventures, Innovation Endeavors, and other world-class investors.

Responsibilities

• Lead implementations from kickoff to go-live across single rooftops and groups
• Drive adoption and ensure dealerships see measurable impact in KPIs
• Build strong relationships with decision makers and day-to-day champions
• Set up weekly check-ins, launch reviews, and QBRs
• Triage issues and coordinate with product/engineering teams
• Create repeatable playbooks for onboarding, training, renewals, and expansion
• Own retention and expansion motions
• Translate dealership reality into crisp product feedback

Requirements

• Proven Customer Success execution in a fast-moving environment
• Sharp communication skills for leading calls and training teams
• Strong operational discipline and CRM hygiene
• High ownership and ability to work with ambiguity

Preferred Qualifications

• Experience with dealer tech ecosystems (DMS/CRM/schedulers)
• Experience scaling onboarding across multi-rooftop groups
• Comfort with light technical coordination and troubleshooting
• Experience with QBRs tied to dealership KPIs