Customer Success Manager

About the Company

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Responsibilities

• Serve as the primary owner for assigned customer accounts, leading meetings and managing escalations
• Analyze data to uncover actionable insights and drive product functionality improvements
• Collaborate with engineering and product teams to translate user needs into actionable requirements

Requirements

• 1-3 years of experience in Customer Success or a similar role
• Based in or willing to relocate to the Bay Area for in-person work in Santa Clara
• Proficiency in data analysis tools and excellent English communication skills

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Knowledge of financial data security and privacy regulations like GDPR or PCI-DSS

Benefits

• Equity from day 1
• Housing subsidy for those living within 1 mile of the office
• High-bar environment with top-tier talent from Y Combinator, AWS, and Palantir