Customer Success Manager

About the Company

Flagright is an AI operating system for financial crime compliance used globally by Fortune 500 companies, large banks, fintechs, and fast growing startups. We operate as a lean, high-performance team with high individual ownership and direct access to leadership.

Responsibilities

• Serve as the primary owner for assigned customer accounts, leading meetings, implementation check-ins, and QBRs
• Analyze data to uncover actionable insights and drive decisions that enhance product functionality
• Engage with customers to identify critical needs and shape the development of high-impact features
• Manage customer communication channels for new feature launches and issue resolution
• Work with stakeholders to define and prioritize product enhancements and actionable requirements
• Create high-quality resources including documentation, onboarding guides, and training materials
• Collaborate with engineering to align on product priorities and resolve bugs
• Monitor KPIs to assess the success and impact of product operations

Requirements

• Based in or willing to relocate to Singapore (this is a fully in-person role)
• 2-5 years of experience as a Customer Success Manager or in operations/risk
• Excellent written and verbal communication skills in English
• Proficiency in data analysis tools and techniques
• Familiarity with product lifecycle management principles
• Experience working with cross-functional teams (product, engineering, marketing)
• Ability to work independently and meet deadlines consistently
• Travel flexibility for customer meetings or team gatherings

Preferred Qualifications

• Understanding of anti-fraud, anti-money laundering, or compliance domains
• Previous experience in a product-focused role within the fintech industry
• Understanding of financial data security and privacy regulations (GDPR, PCI-DSS)
• Familiarity with risk management principles and sanctions screening processes

Benefits

• Equity from day 1 at a Y Combinator startup
• High-bar environment focused on execution and learning
• Low-bureaucracy environment with asynchronous communication culture