Customer Success Manager

Responsibilities

• Lead end-to-end implementation and onboarding for high-impact merchant partners
• Provide white-glove service to merchants, educating them on best practices and gathering feedback
• Collaborate with growth marketing to design and launch co-marketing campaigns
• Drive revenue growth by identifying and executing creative opportunities across the merchant portfolio
• Manage multiple high-priority accounts, balancing growth strategy and operational execution

Requirements

• Proven ability to work cross-functionally and communicate effectively
• Strong analytical skills and comfort with data-driven decision-making
• Ability to manage multiple projects simultaneously in a fast-paced environment
• High degree of autonomy, maturity, and resourcefulness

Preferred Qualifications

• Experience in growth marketing, partner success, or strategic account management
• Familiarity with health, wellness, or fintech industries
• Background in early-stage startups, business development, sales operations, or consulting

About the Company

Fitt Talent Partners is a specialized recruitment firm working with top health and wellness companies.