Customer Success Manager

Responsibilities

• Provide account management and support to targeted customers to develop long-term collaborative relationships.
• Act as the dedicated point of contact for health system inquiries and escalations within the Screening Business Unit.
• Coordinate with sales teams to align on business objectives and lead strategic initiatives.
• Facilitate cross-functional collaboration to implement process improvement solutions and EMR integration.
• Analyze account data and metrics to monitor account health and respond to clinical or operational challenges.
• Develop and implement ordering protocols and product adoption programs to meet patient care standards.

Requirements

• Bachelor’s Degree in Life Sciences, Business Administration, Marketing, or a related field.
• 4+ years of customer service experience in the medical, healthcare, or biotech industry.
• 2+ years of experience working with customer relationship management (CRM) systems.
• Proficiency in Microsoft Excel, including the ability to manipulate data and create pivot tables.
• Proficiency in Microsoft PowerPoint for creating clear, concise presentations.
• Strong analytical, communication, and interpersonal skills.
• Ability to work onsite Monday through Friday in Madison, WI.

Preferred Qualifications

• 2+ years of experience in a project management role within the medical, healthcare, or tech sectors.
• 5+ years of experience in customer service within the medical, healthcare, or biotech fields.
• Experience with hospital and health system operations and data requirements.
• Experience in process documentation and continuous improvement initiatives.

Benefits

• Paid time off including vacation, holidays, volunteering, and personal time.
• Paid leave for parents and caregivers.
• Retirement savings plan.
• Comprehensive health benefits including medical, prescription drug, dental, and vision coverage.
• Wellness support.

About the Company

Exact Sciences is dedicated to helping change how the world prevents, detects, and guides treatment for cancer. We provide patients and clinicians with the clarity needed to make confident decisions when they matter most.