Customer Success Manager

Responsibilities

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations
• Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time
• Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk
• Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback
• Leverage AI tools like Claude to automate workflows and drive operational efficiency

Requirements

• 4+ years of relevant Sales or Customer Success experience
• Experience within technology, SaaS, fitness, or media industries
• Proven track record in B2B enterprise roles focused on developing, retaining, and growing business
• Ability to navigate consultative sales, negotiation, and complex account issues with multi-layered decision-makers
• Capacity to build relationships quickly and utilize customer usage data to mitigate churn risk

Preferred Qualifications

• Experience with Salesforce
• Experience with Customer Success platforms such as Planhat, Totango, or Gainsight

About the Company

Epidemic Sound is an industry leader blending tech with soundtracking, transforming the sound of streaming, content, and culture.