Customer Success Manager, Enterprise

About the Company

Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.

Responsibilities

• Own the end-to-end experience of customers in the EMEA region
• Help customers onboard onto the dashboard and achieve business outcomes through the product
• Serve as the voice of the customer to provide internal feedback for product and service improvements
• Educate customers on the climate space and help them hit milestones on their climate journeys
• Help customers integrate carbon removal into their climate plans via the carbon marketplace

Requirements

• 5+ years of relevant CSM experience in a SaaS organization working with Enterprise Customers
• Proven success working within the EMEA market
• Track record of building relationships at an executive level
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Ability to work from the London office 4 days per week
• Willingness to travel up to 10%+