Customer Success Manager Enterprise

Responsibilities

• Define success with customers and onboard them
• Own relationships and be proactive in finding ways to create more value
• Relay feedback to product and engineering teams to validate new launches
• Push for upsells, testimonials, and case studies
• Create CS playbooks, support materials, and workflows

Requirements

• Tech-savvy with the ability to teach technical product features to customers
• Strong presentation skills including experience with QBRs and making business cases to leadership
• Ability to learn product and industry applications quickly
• Strategic and creative problem-solving mindset
• High work ethic suitable for a fast-paced startup environment

Preferred Qualifications

• Experience using Zapier, CRM Automations, or AI Agents in a CS or Support function

Benefits

• Competitive salary: $110k-$130k base plus commission and bonus
• Opportunity to collaborate with sales, product, design, and engineering teams
• Chance to be an early team member and shape CS processes and systems

About the Company

Bobyard is a high-growth startup working with mid-market construction firms in landscaping and other sub-industries, providing technical AI-driven products to help them achieve business outcomes.