Customer Success Manager

Responsibilities

• Become an expert in EliseAI’s products, focusing on user workflows and integrations
• Communicate AI value to customers to ensure successful adoption and utilization
• Provide world-class support by resolving client issues alongside Engineering and Product teams
• Write documentation and host workshops on product offerings
• Drive adoption of new products and features
• Partner with implementation teams to lead discovery and project manage client onboardings
• Strategize with sales teams to execute client success and engagement plans
• Review client reporting and usage metrics to optimize performance
• Proactively identify underperforming customers to prevent churn
• Act as a conduit between customers and internal teams to provide product feedback

Requirements

• 3+ years of technical B2B client-facing experience with a SaaS product
• Ability to take ownership and accountability in a technical environment
• Strong written and verbal communication skills
• Ability to read technical documentation and analyze data sets
• Experience managing a book of business of at least $2.5M ARR
• Ability to thrive in a fast-paced environment and prioritize effectively
• Willingness to work in person at the office 4-5 days a week

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with all meals covered
• Unlimited vacation and paid holidays
• Relocation packages available

About the Company

At EliseAI, we're improving the industries that matter most: housing and healthcare. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone.