Customer Success Manager

Responsibilities

• Build and nurture strong relationships with college students, faculty, HODs, and management to ensure needs are exceeded
• Analyze customer data to enhance user experiences and drive business growth
• Research and publish insightful white papers to contribute to industry knowledge
• Develop training materials and conduct product demonstrations to empower clients
• Develop and document high-level strategies for accomplishing specific project objectives
• Evaluate and refine onboarding processes, communication infrastructures, and customer success initiatives

Requirements

• Proven experience in people management
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Strong presentation skills
• Educational background in B.Tech, M.Tech, BA, MA, MBA, or BBA
• Flexibility to travel as needed

Preferred Qualifications

• A genuine passion for the education sector and a desire to enact change
• Experience working within the higher education landscape

About the Company

Edwisely is on a mission to transform higher education colleges into vibrant, AI-driven learning campuses. We are a dynamic team where innovation, collaboration, and a steadfast commitment to enhancing education are at the core of everything we do.