Customer Success Manager

Responsibilities

• Ensure customer satisfaction and drive successful service delivery across multiple departments
• Manage stakeholder relationships and navigate complex processes
• Monitor and report progress to stakeholders and senior management
• Manage tight timelines and coordinate with dynamic teams

Requirements

• 4–7 years of experience in account management, preferably in a service-based company
• Minimum 5 years of account management experience
• Strong knowledge of customer success techniques and strategies
• Excellent communication and stakeholder management skills
• Strong attention to detail and organizational skills
• Bachelor’s degree in Science or Technology preferred

Preferred Qualifications

• Experience handling customer accounts in India and UAE regions
• Knowledge of purchase orders (PO), invoicing, billing, and payment follow-ups
• Exposure to vendor management
• Proficiency with software tools for design, data management, and internal workflows