Customer Success Manager

Responsibilities

• Own a portfolio of strategic customers, supporting onboarding, adoption, and retention efforts
• Act as the primary DOSS point of contact and trusted advisor for operations, supply chain, finance, and executive stakeholders
• Run regular business reviews and executive presentations that clearly communicate DOSS’ ROI
• Ensure fidelity between a customer’s SOW and their DOSS instance
• Work closely with Product to collect customer feedback to inform the product roadmap
• Partner closely with Sales on expansion opportunities and own a renewal target

Requirements

• 3+ years of experience as a Customer Success Manager or in a similar customer-facing role at a software or AI company
• 5+ years of total relevant work experience (e.g., CS, consulting, program management, or product)
• Experience working with enterprise or mid-market SaaS customers
• Superior presentation and communication skills with the ability to connect with diverse stakeholders

Benefits

• Competitive salary plus meaningful equity
• 100% coverage for individual premium medical, dental, and vision
• 401(k) with immediate eligibility
• In-office lunch 5 days a week and dinner when needed
• Flexible/unlimited PTO
• Commuter (BART/MUNI/CalTrain) and equipment stipends
• Wellness, fitness, and generous parental leave
• Relocation assistance available

About the Company

Doss is building an Operations Cloud for the real world. We provide a modern, AI-native platform for physical product businesses to manage the flow of goods, dollars, and data in real time across procurement, inventory, orders, fulfillment, and finance. Recently having raised a $55M Series B, Doss is trusted by fast-growing operators to replace spreadsheet chaos with speed, control, and confidence.