Customer Success Manager

Responsibilities

• Manage enterprise client relationships by monitoring health metrics to identify risks and opportunities
• Drive platform adoption and client satisfaction through proactive communication and feedback surveys
• Translate platform data into actionable insights and present regular performance reports to clients
• Maintain and organize client workspaces to ensure data integrity and a seamless user experience
• Curate personalized monthly newsletters and product updates using CRM platforms
• Act as a product advocate by collecting and documenting client feature requests for the product team

Requirements

• 5+ years of experience in customer success or a related field, specifically working with enterprise clients
• Proven experience using Customer Success (CS) and Customer Relationship Management (CRM) platforms
• Strong analytical skills with expertise in data visualization and generating client-ready reports
• Exceptional organizational and project management skills
• Highly effective communication and presentation skills
• Solution-oriented mindset with the ability to work independently
• Familiarity and comfort with AI tools to improve workflows

About the Company

dentsu is a global leader in innovation, helping brands reach, engage, and nurture relationships with audiences. For over 120 years, we have driven a multiplier effect for clients through Integrated Growth Solutions, underpinned by our promise to innovate to impact.