Customer Success Manager

Responsibilities

• Act as a strategic partner to customers, aligning their objectives with actionable success plans to drive Brightspace adoption and measurable outcomes.
• Design and evolve customer success and adoption plans that integrate industry best practices with platform capabilities.
• Drive value realization by identifying opportunities for optimization and innovation within customer workflows.
• Proactively assess customer health and identify risks to influence corrective actions, reduce churn, and strengthen long-term engagement.
• Collaborate with Account Managers and internal teams (Sales, Product, Support, and Engineering) to translate customer insights into product roadmap priorities.
• Lead enablement and facilitation for end users and administrators to support scalable, outcome-driven platform adoption.

Requirements

• Product & Platform Expertise: Deep knowledge of EdTech landscapes and the ability to coach users toward effective platform usage.
• Adoption Strategy & Execution: Proven ability to design and drive strategies that align customer goals with long-term value.
• Facilitation & Enablement: Experience leading sessions that support stakeholder alignment and organizational change.
• Customer Health & Analytics: Ability to apply data and health indicators to proactively manage risk and improve outcomes.
• Cross-Functional Collaboration: Strong skills in partnering with internal teams to influence strategic planning and customer success.

Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and growth opportunities, including tuition reimbursement up to $4,000 CAD via the SkillsWave Program.
• Comprehensive employee wellbeing support, including mental health services and financial planning.
• Competitive benefits package and retirement planning.
• Paid volunteer days and wellness reimbursements.
• Home internet reimbursements.

About the Company

D2L is a cloud company modernizing education and building the Future of Work. For 25 years, D2L has been dedicated to transforming the way the world learns by providing a robust, flexible, and smart learning environment through the Brightspace platform.