Customer Success Manager

About the Company

CYVL is a Physical AI company on a mission to bring Infrastructure Intelligence to every city, town, and community on the planet. We help governments plan, build, and maintain the physical infrastructure that people depend on every day — roads, sidewalks, bridges, utilities, and more — better than ever before.

Responsibilities

• Lead customers through the full lifecycle including onboarding, adoption, expansion, and renewal
• Serve as a trusted advisor and primary point of contact for key stakeholders
• Define success metrics, track progress, and demonstrate tangible impact
• Deliver hands-on training, strategic business reviews, and in-person engagements
• Identify and execute expansion opportunities and manage the full renewal cycle
• Partner cross-functionally with Product and Marketing on discovery sessions and case studies

Requirements

• 4+ years of Customer Success experience managing a large book of business
• Proven track record in high-touch customer relationships
• Ability to lead strategic interactions including onboarding, QBRs, and renewal cycles
• Strong analytical mindset using data to spot trends and uncover opportunities
• Builder mentality suited for an early-stage startup environment
• AI-first approach to leverage tools for efficiency
• Exceptional written and verbal communication skills

Preferred Qualifications

• Experience working with local governments, municipalities, or public sector organizations
• Familiarity with infrastructure, field operations, or GIS-adjacent technology

Benefits

• Comprehensive health, dental, and vision coverage
• 401(k) with immediate vesting
• Generous PTO and paid parental leave
• Flexible work options
• Annual professional development stipend