Customer Success Manager

Responsibilities

• Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams
• Help customers develop success plans, outlining critical goals and key performance indicators
• Measure and report customers’ achievement of key performance indicators both internally and externally
• Collaborate with Account management teams to secure contract renewals
• Assist in identifying opportunities for expanding usage across the customer’s organization
• Lead POCs for upsells and participate in pilot results presentations, QBR’s and ABR’s with key accounts

Requirements

• 3-5 years of experience in customer success or project management roles
• Proven track record of managing major accounts
• Technical experience in the cybersecurity field
• Strong analytical and project management skills
• Proactive approach to problem solving and independent decision making
• Ability to build and maintain relationships with enterprise clients
• Excellent communication and interpersonal skills to engage stakeholders at all levels
• Ability to multi-task in a fast-paced environment
• Fluency in English

About the Company

Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.