Customer Success Manager

About the Company

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads.

Responsibilities

• Develop and maintain strong customer relationships, understanding their business needs and technical requirements
• Provide technical guidance and support to customers in the implementation and optimization of cloud-based AI and ML solutions including Kubernetes
• Conduct regular reviews and report on customer progress, ensuring achievement of KPIs and ROI
• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice
• Deliver training sessions and workshops to customers on product use and benefits
• Address and resolve customer concerns to ensure high satisfaction and retention

Requirements

• Bachelor’s degree in Business, Engineering, or a related field
• Proven experience in customer success, technical account management, or similar technology-driven roles
• Understanding of computing platforms, AI, and ML technologies
• Ability to communicate complex technical concepts in simple terms
• Strong interpersonal, communication, and presentation skills
• Ability to build relationships at all levels within an organization
• Comfortable working in a fast-paced environment with ambiguous or iterative fact-sets

Preferred Qualifications

• Experience with Kubernetes solutions
• Deep technical understanding of cloud computing and AI/ML infrastructure