Customer Success Manager

About the Company

Crusoe is a vertically integrated AI infrastructure company on a mission to accelerate the abundance of energy and intelligence. They own and operate each layer of the stack to power the world's most ambitious AI workloads using an energy-first approach.

Responsibilities

• Develop and maintain strong customer relationships, understanding business needs and technical requirements
• Provide technical guidance and support for the implementation and optimization of cloud-based AI and ML solutions, including Kubernetes
• Conduct regular reviews and report on customer progress and KPIs
• Stay up-to-date with industry trends, technical advancements, and regulatory changes
• Deliver training sessions and workshops to customers
• Address and resolve customer concerns to ensure high satisfaction and retention

Requirements

• Bachelor’s degree in Business, Engineering, or a related field
• Proven experience in customer success or technical account management in a technology-driven environment
• Understanding of computing platforms, AI, and ML technologies
• Ability to communicate complex technical concepts in simple terms
• Strong interpersonal, communication, and presentation skills
• Ability to build relationships at all levels within an organization
• Comfortable working in a fast-paced, ambiguous environment

Benefits

• Competitive compensation and Restricted Stock Units
• Paid time off and paid holidays
• Comprehensive health, dental, and vision insurance
• Employer contributions to HSA account
• Paid parental leave
• Paid life insurance, short-term, and long-term disability
• Professional development and tuition reimbursement
• Mental health and wellness support
• Commuter benefits and cell phone stipend
• 401(k) Retirement plan with company match up to 4%
• Volunteer time off