Customer Success Manager

Responsibilities

• Own onboarding and rollout plans for new customers
• Remove barriers to adoption to ensure customers achieve desired outcomes
• Engage with customers to understand goals, challenges, and use cases
• Identify expansion opportunities and partner with Sales on upsell/cross-sell motions
• Oversee renewals and forecasting to ensure successful commitments
• Serve as the primary point of contact for inquiries, issues, and escalations
• Monitor and report on customer health and usage

Requirements

• 3+ years in software/SaaS sales or customer success
• Enterprise experience preferred
• Working knowledge of cloud infrastructure, DevOps, developer tools, CI/CD, and SDLC
• Hands-on experience with Salesforce or similar CS platforms
• Experience building relationships with executive and technical stakeholders
• Startup experience
• Strong verbal communication and technical writing skills

Preferred Qualifications

• Customer success or sales experience focused on developer tools
• Renewal management experience
• Experience with Totango, Gainsight, or Pylon
• Familiarity with AI developer tools like ChatGPT, Claude, or Cursor

About the Company

Coder is an AI software development company leading the future of autonomous coding. We empower teams to build software faster, more securely, and at scale through the collaboration of AI coding agents and human developers.