Customer Success Manager, Clinical Solutions

Responsibilities

• Build and maintain strong, trusted relationships with customers to support their long-term success
• Function as a key post-sales contact, supporting customers through onboarding, adoption, and early growth
• Collaborate with cross-functional teams to ensure customer needs are communicated and addressed
• Reinforce product value by aligning solutions with customer goals and sharing relevant outcomes
• Support account growth by surfacing potential opportunities and contributing to renewal planning
• Share customer perspectives internally to help inform product and content enhancements
• Monitor account activity, flag risks or needs, and assist with proactive engagement strategies
• Contribute to team knowledge-sharing, onboarding efforts, and process improvement initiatives

Requirements

• Experience in a SaaS or healthcare-related environment
• Understanding of subscription-based business models and the customer lifecycle
• Experience with customer engagement, adoption strategies, and relationship management
• Proficiency with CRM systems, Microsoft Office Suite, and customer-facing tools
• Knowledge of digital health solutions or similar enterprise technologies
• Ability to interpret data to identify trends and support customer success strategies
• Strong facilitation, presentation, influencing, organizational, and problem-solving skills

Preferred Qualifications

• Background in Nursing, Health Administration, Informatics, or a related field

About the Company

Elsevier is a global leader in advanced information and decision support for science and healthcare. We combine high-quality content with powerful analytics to deliver mission-critical insights that help professionals make better decisions when it matters most. We support research institutions, governments, and healthcare professionals to advance their fields and improve patient care.