Customer Success Manager

Responsibilities

• Drive business success planning by partnering with customers, pre-sales, and post-sales teams to align on requirements and goals
• Act as the voice of the customer within the organization to advocate for needs and requirements
• Collaborate with Technical Support and Customer Engineering teams to ensure timely resolution to customer issues
• Develop hands-on technical knowledge of Chainguard to help customers optimize product use
• Collaborate with customers and the education team to ensure product feature and security principle awareness
• Develop relationships with stakeholders from technicians to CISOs and work with sales to identify renewal and expansion paths

Requirements

• 2+ years experience in customer facing roles (Customer Success, Professional Services, TAM, Sales, or Solutions Engineering)
• Domain knowledge in Supply Chain Security, DevSecOps, AppSec, security infrastructure, containers, or vulnerability management
• Ability to work with high autonomy and take full ownership of a customer portfolio
• Entrepreneurial mindset with ability to build new processes
• Strong emotional intelligence and priority management skills

Preferred Qualifications

• Previous early-stage startup experience
• Passion for technology and cybersecurity
• Hands-on technical experience with cloud computing (AWS, GCP, Azure), containers, Linux, or the software development lifecycle

Benefits

• Flexible & Remote-First Culture with coworking stipends
• Stock options with a 10-year exercise window
• 100% covered health, vision, and dental insurance for employees and dependents
• Flexible Time Off
• 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents

About the Company

Chainguard is the trusted source for open source, delivering hardened, secure, and production-ready builds that help organizations build faster and eliminate risk.