Customer Success Manager

About the Company

Burq is on a mission to turn the complex process of offering delivery into a simple, turnkey solution. Recognized as one of Fast Company’s Best Workplaces for Innovators and backed by leading Silicon Valley investors, Burq is redefining the future of logistics.

Responsibilities

• Support the onboarding process for new SMB customers, including basic setup and coordination
• Assist customers with platform usage, issue resolution, and general queries
• Work closely with the Manager Customer Success to ensure smooth account management
• Maintain and update customer data in CRM tools like HubSpot
• Identify at-risk customers and escalate concerns to the Customer Success Manager
• Coordinate with sales and operations teams to ensure smooth handoff and service delivery
• Contribute to improving onboarding and support workflows

Requirements

• 1–3 years of experience in Customer Success or Account Management
• Experience working with SMB customers
• Familiarity with CRM tools such as HubSpot
• Basic understanding of Customer Onboarding processes
• Strong communication and analytical skills
• Ability to work in a fast-paced startup environment

Benefits

• Competitive salary
• Medical coverage
• Educational courses
• Generous time off