Customer Success Manager

Responsibilities

• Lead, coach, and develop a team of customer-facing professionals
• Foster a positive, accountable, and service-oriented culture
• Conduct performance coaching, feedback conversations, and employee development activities
• Assist with hiring, onboarding, training, and ongoing team development
• Ensure a consistently high-quality customer experience across all interactions
• Support team members in resolving escalated customer concerns
• Monitor daily customer service operations and workflow effectiveness
• Ensure adherence to organizational policies, procedures, and compliance requirements
• Provide leadership support across both Beaufort and Bluffton offices

Requirements

• Associate degree in Business, Management, or a related field, or equivalent leadership certification
• Minimum 7 years of experience in a professional customer service environment
• Minimum 4 years of leadership experience supervising direct reports in an office setting
• Proven experience coaching, developing, and managing employee performance
• Strong proficiency with Microsoft Office, including Excel and Outlook
• Excellent written and verbal communication skills
• Valid driver's license
• Ability to travel regularly between office locations

Preferred Qualifications

• Bachelor's degree in Business, Management, Public Administration, or a related field
• Experience leading customer service teams in government, financial services, banking, or healthcare
• Experience managing customer escalations and complex service issues
• Process improvement and operational management experience

Benefits

• Comprehensive benefits package
• Retirement plan
• Paid time off
• Professional development opportunities

About the Company

Our client is a highly respected, mission-driven organization dedicated to delivering exceptional service to the community. Their culture is built around professionalism, accountability, innovation, and a commitment to putting people first.