Customer Success Manager

About the Company

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, and integrations with the largest property management systems.

Responsibilities

• Lead onboarding for Boom’s core products, BoomScreen and BoomReport, ensuring a fast and smooth time-to-value
• Coordinate launch of products across property management systems, integrations, and workflows
• Build and maintain trust with client stakeholders from the start of the partnership
• Monitor adoption and usage signals to address gaps early and prevent churn
• Capture client feedback and partner with Product, Operations, and Engineering to influence improvements
• Deliver performance reports to clients that demonstrate ROI and reinforce value
• Maintain accurate records of account health and activity in the CRM

Requirements

• 3+ years in Customer Success and/or Account Management (B2B SaaS required)
• Demonstrated success leading customer onboardings and trainings
• Proactive problem-solver comfortable in a fast-paced startup environment
• Extreme attention to detail and high degree of ownership
• Strong communication and organizational skills
• Proficiency with CRM/CS tools such as Attio, ClickUp, Intercom, or Zapier
• Experience with SaaS implementations

Preferred Qualifications

• Experience with integrations
• Experience in PropTech, property management, or tenant screening