Customer Success Manager

About the Company

Augment CXM is defining a new category of software - customer experience management - and powering it with a patented semantic neural network. Our technology ensures that our clients deliver a fantastic customer experience every time, driving gains in agent efficiency, sales conversion, and customer satisfaction.

Responsibilities

• Act as the voice of the customer to internal teams to improve product adoption and happiness
• Establish metrics for customer relationships, including loyalty and ROI
• Drive customer references and case studies
• Own customer onboarding, training, and adoption processes
• Advise clients on applying tools to meet business objectives
• Drive product usage and identify needs for account customization
• Ensure successful customer contract renewals

Requirements

• 5+ years in customer success roles, preferably managing Fortune 500 clients
• Bachelor's degree with a technical or business focus preferred
• Experience in B2B, SaaS, analytics, data, databases, or business intelligence
• Experience with Contact Centers, Customer Service, Chat software, or Enterprise software
• Strong execution skills and a sense of urgency
• Entrepreneurial mindset and ability to work in an evolving business

Benefits

• Comprehensive health benefits package (medical, dental, and vision)
• HSA savings options and 401k program
• Unlimited vacation policy
• Collaborative culture with weekly team lunches and social events