Customer Success Manager

About the Company

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.

Responsibilities

• Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
• Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
• Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates
• Contribute to one-to-many scaled programs using email, workshops, webinars, and community programs
• Use data to segment customers based on product usage and firmographic data
• Collaborate with SE, post-sale, Support, Marketing, and Product teams to create content and drive activation

Requirements

• 5+ years of relevant professional experience
• 3+ years in a Customer Success or Account Management role
• Experience coaching customers on complex software products
• Experience building programs and managing customer relationships
• Experience at early or growth-stage startups