Customer Success Manager

About the Company

Asite offers a cloud-based platform that connects project teams, improves collaboration and manages data from the first design to the final handover. We are shaping the future of construction technology while supporting the people who build the world around us.

Responsibilities

• Lead onboarding sessions and adoption check-ins tailored to client workflows
• Deliver Quarterly Business Reviews (QBRs), usage insights, and strategic recommendations
• Monitor account health and usage metrics to ensure clients are achieving expected outcomes
• Identify risks to adoption or satisfaction and coordinate mitigation plans
• Partner with Growth Consultants to identify and support upsell, cross-sell, and renewal opportunities
• Act as the voice of the customer, escalating feedback to Product and leadership teams
• Work with Technical Consultants to resolve platform challenges and implement enhancements

Requirements

• 3+ years of experience in SaaS Customer Success, Account Management, or Client Services
• Strong relationship management and stakeholder engagement skills
• Ability to interpret usage data and translate insights into actionable recommendations
• Familiarity with enterprise software delivery and customer lifecycle management
• Ability and willingness to get relevant security clearance if required

Preferred Qualifications

• Experience supporting clients in construction, infrastructure, or asset management sectors
• Understanding of CDE platforms, BIM workflows, or ISO 19650-aligned processes
• Exposure to CRM systems and customer success platforms like Salesforce or Gainsight